How Should I Say That?
The acupuncturist's guide to scripts for hassle-free and loyal patient relationships
You’re a brilliant acupuncturist and healer. But maybe it feels like your patients and potential patients don’t quite seem to understand that. Yet.
They can be late to pay, ask for discounts, delay scheduling, and forget to show up for appointments.
And it's not because you don't get results. You get amazing results.
It’s because the way you talk and communicate about your work is just as important as the work itself.
All of your communication makes a statement about who you are, how valuable your work is, and whether you’re worth it. In other words… your communication has EVERYTHING to do with your success.
It can feel uncomfortable to answer questions about your price or requests for discounts. Informing people that you're raising your prices can be scary. Explaining how acupuncture works and how often they need to come back can feel confusing, vague, or even sleazy. You're not alone in feeling that way.
But there's a way to do it so it's a win-win for everyone.
And it's crucial that you learn this.
You owe it to your patients to make them want to stick around long enough to experience the benefits of your care and our amazing medicine.
It’s critical that you communicate in a way that cultivates their trust and confidence in you.
You need to make sure that your responses and explanations are clear, compassionate, professional, and empower the patient into action.
This downloadable toolkit will help you do just that.
In this 36-page digital toolkit, you’ll find scripts for everything from explaining how treatment works to dealing with overdue payments in the most pleasant, professional & approachable way possible. It will also explain WHY each of these scripts work so well.
A peek inside... The toolkit includes time & experience-honed scripts for:
Don’t just say you’re a pro. Show it in every single email you write to your patients, and in every single question you confidently answer.
Dr. Katie Altneu DTCM FABORM
The Toolkit of Scripts
How Does Acupuncture Work Infographic
More Resources for You
This is by far one of the best scripts document I have come across. You can tell that Katie has put a lot of thought into these scripts as well as incorpora...Read More
This is by far one of the best scripts document I have come across. You can tell that Katie has put a lot of thought into these scripts as well as incorporating her personal experience in her clinic! I'm so glad I signed up for this course! As a student I felt that I didn't get much training in how to deal with certain sticky situations, and certain potential patients/clients. So having this document scripts as a resource is a blessing. I am glad that there are pioneers like Katie out there helping our profession one acupuncturist at a time! Thank you Katie!Read Less
I really enjoyed this tutorial. It's simple, real, and reinforces our patient's trust in us and our ability to help them. Confidence and good communication ...Read More
I really enjoyed this tutorial. It's simple, real, and reinforces our patient's trust in us and our ability to help them. Confidence and good communication is something I struggle with as a practitioner, so I'm excited to implement these tools to build a more positive and effective relationship with my patients!Read Less